RETURN AND REFUND POLICY
Effective date: July 19, 2026
YOUR SATISFACTION IS OUR PRIORITY
If you are not completely satisfied with your purchase, please contact us. Our 60-day resolution policy gives us the opportunity to review your concern and provide an appropriate solution. Depending on the circumstances, this may include troubleshooting assistance, a replacement, store credit, a partial or full refund, or an approved return.
In many cases, we may be able to resolve an issue without requiring the product to be returned.
QUICK SUMMARY
- 60-Day Resolution Policy: Contact us within 60 days after delivery so we can review your concern and offer an appropriate solution.
- 24-Hour Cancellation Request Window: Cancellation requests may be submitted within 24 hours after purchase. Cancellation is not guaranteed once an order has entered processing or shipment.
- Approved Returns: Returns must be reviewed and authorized before anything is sent back.
- Refund Processing: Once an approved return has been received and inspected, we will issue any approved refund within 7 business days. Your bank or payment provider may require additional time to post the funds.
- Return Shipping Costs: Customers are responsible for return postage for change-of-mind returns. We cover reasonable return costs when the return results from a defective, damaged, or incorrect item, subject to our instructions.
- Damaged or Incorrect Items: Contact us promptly after delivery with photographs of the item and packaging so we can make it right.
1. ORDER CANCELLATION
To request cancellation, submit the following form within 24 hours after placing your order:
[CANCELLATION FORM LINK]
Cancellation requests sent only by email, social media, or chat may not be processed unless the cancellation form is also completed.
Submitting a cancellation request does not automatically cancel an order. Orders may enter processing shortly after purchase, and we cannot guarantee cancellation once fulfillment or shipment has begun. Your cancellation is effective only after you receive written confirmation from us.
If we successfully cancel the order before shipment, the payment will be refunded to the original payment method. If the order can no longer be canceled, you may request a return after delivery in accordance with this Policy.
2. REQUESTING A RESOLUTION
Contact us at [CONTACT EMAIL ADDRESS] within 60 days after the order is shown as delivered. Please include:
- Your full name;
- Your order number;
- A clear description of the concern; and
- Photographs or video when the item is damaged, defective, incorrect, or materially different from what was ordered.
We will review the request and determine an appropriate resolution based on the circumstances and this Policy. We may offer troubleshooting, replacement parts, a replacement product, store credit, a partial refund, a full refund, or an approved return.
In some cases, no return will be required. Any return-free refund or replacement is offered only after our review and does not automatically apply to every request.
3. RETURN ELIGIBILITY
When a return is required, the item generally must:
- Be requested within 60 days after delivery;
- Be in its original condition, except for reasonable inspection or a confirmed defect;
- Show no signs of misuse, accidental damage, alteration, or excessive wear;
- Include its original packaging, accessories, manuals, gifts, and other components, where reasonably available; and
- Be accompanied by the receipt, order confirmation, or other proof of purchase.
Defective, damaged, or incorrect items will be evaluated according to the nature of the issue and may not need to meet every condition listed above.
4. HOW TO RETURN AN ITEM
Returns are not automatic and must be authorized in advance. Do not send a product back before receiving written return instructions from our support team.
Step 1 — Contact Us
Email [CONTACT EMAIL ADDRESS] with your order number and the reason for the requested return.
Step 2 — Wait for Authorization
If the return is approved, we will provide the applicable return instructions and return destination. The return destination may be different from the address shown on the original package.
Step 3 — Send the Product
Package the item securely and follow the provided instructions. We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.
Step 4 — Inspection and Refund
After the approved return is delivered to the designated location, we will inspect it and notify you whether the refund has been approved. Products returned without authorization, sent to the wrong address, or failing to meet the eligibility requirements may be refused.
5. RETURN SHIPPING COSTS
For a change-of-mind return, the customer is responsible for return shipping costs. Original shipping fees, expedited shipping fees, shipping protection, and return postage are not refundable unless required by applicable law or expressly approved by us.
If the item is confirmed to be defective, damaged upon arrival, or different from what was ordered because of our error, we will provide an appropriate resolution and cover reasonable return shipping costs when a physical return is required and completed according to our instructions.
We do not accept cash-on-delivery returns or packages that require us to pay unauthorized postage, customs charges, or other fees upon arrival.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact [CONTACT EMAIL ADDRESS] as soon as reasonably possible.
Include your order number and clear photographs or video showing:
- The product and the reported issue;
- The shipping package;
- The shipping label; and
- Any visible damage to the packaging.
Please keep the product and its packaging until we provide instructions. After review, we may offer a replacement, replacement part, refund, or another appropriate solution.
7. NON-RETURNABLE ITEMS
Unless defective, damaged, incorrect, or otherwise required by applicable law, we do not accept returns of:
- Custom-made or personalized products;
- Products clearly marked "Final Sale" before purchase;
- Gift cards or other stored-value products;
- Downloadable or digital products after access or delivery;
- Perishable products;
- Sealed personal-care, intimate, hygiene, or health-related products after the seal has been opened, where applicable; or
- Products that have been misused, altered, intentionally damaged, or subjected to excessive wear.
Contact [CONTACT EMAIL ADDRESS] before purchasing if you are unsure whether a product is returnable.
8. EXCHANGES
We do not process direct exchanges for change-of-mind requests. If you want a different product, size, color, or variation:
1. Request a return for the original item under this Policy; and
2. Place a new order for the preferred item.
If you received an incorrect or defective product, contact us before placing another order so we can provide the appropriate resolution.
9. REFUND AMOUNTS
Defective, damaged, or incorrect items caused by our error:
An approved refund may include the product price, applicable taxes calculated on the refunded item, original standard shipping charges, and reasonable return shipping costs when a return was required and completed according to our instructions.
Change-of-mind returns:
An approved refund generally includes the returned product price and applicable taxes calculated on that product. Original shipping charges, expedited shipping fees, shipping protection, return shipping costs, customs charges, and similar optional fees are excluded unless required by applicable law or approved by us as an exception.
If only part of an order is returned, shipping charges and discounts may be recalculated based on the products kept and returned. Promotional gifts connected to a returned purchase may also need to be returned or may be deducted from the refund where permitted by law and disclosed in the promotion.
10. REFUND PROCESSING
- Refunds are issued only after the request or return has been reviewed and approved.
- For an approved physical return, we will issue the refund within 7 business days after receiving and inspecting the product.
- Refunds are made to the original payment method unless another method is required by law.
- Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
- If more than 10 business days have passed since we confirmed that a refund was issued, contact [CONTACT EMAIL ADDRESS].
11. DELAYED OR UNDELIVERED ORDERS
If we cannot ship an order within the delivery timeframe stated at checkout or in our shipping policy, we will provide any notice, cancellation opportunity, or refund required by applicable law.
If tracking shows that an order was not delivered, contact [CONTACT EMAIL ADDRESS] so we can investigate with the delivery provider. We may ask you to confirm the shipping address and provide additional information reasonably needed for the investigation.
12. POLICY ABUSE
We may refuse a claim where permitted by law if we reasonably determine that it involves fraud, fabricated evidence, repeated abuse, a product not purchased from us, intentional damage, or another violation of this Policy or our Terms of Service.
Nothing in this Policy limits any non-waivable consumer right available under applicable law.
NEED ASSISTANCE?
Contact our support team:
[CONTACT EMAIL ADDRESS]
Please include your order number so we can assist you efficiently.
